Compliance

We value our clients’ reputations as highly as our own. To demonstrate this commitment, our organisation is certified to ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) standards.

All tracing enquiries are carried out in full compliance with the following regulatory and industry frameworks:

• Credit Services Association (CSA) guidelines
• Financial Conduct Authority (FCA) requirements
• General Data Protection Regulation (GDPR) and the Information Commissioner’s Office (ICO) principles

Our Policies

We maintain a comprehensive suite of policies designed to uphold integrity, security, and service excellence:

1. Anti-Bribery
2. Business Continuity & Recovery Plan
3. Communications
4. Complaints Procedure
5. Data Protection & Retention
6. Information Management System
7. Information Security
8. Principles of Trace – Code of Conduct
9. Technology & Data Disposal
10. Treating Customers Fairly
11. Password Protection
12. Quality Management

Licences & Certifications

1. ISO 9001 & ISO 27001 Accreditations
2. Credit Services Association Membership
3. Certificate of Incorporation
4. Information Commissioner’s Office Registration
5. Professional Indemnity Insurance

All policies and certifications are available upon request.