Our Commitment to Compliance and Data Accuracy
Compliance & Accreditation
We are fully ISO 9001 and ISO 27001 certified, demonstrating our commitment to quality management and information security.
All tracing enquiries are conducted in accordance with the Credit Services Association (CSA) Code of Practice, the Financial Conduct Authority (FCA) guidelines, and the UK GDPR / Data Protection Act 2018.
We understand that our clients’ reputations are as important as our own. That’s why we continually invest in our compliance framework, ensuring our operations meet — and often exceed — industry best practices.
Zero Mis-Traced Cases
Our tracing process delivers 100% verified results, ensuring no mis-traced cases.
Both the CSA and FCA emphasise the importance of reducing complaints caused by incorrect contact or data misuse. Through our confirmed tracing methodology, we ensure every report we deliver identifies the correct individual with confidence.
As a result, our clients — and their customers — experience zero complaints linked to tracing errors.
Confirmed Tracing – Verified, Not Assumed
Database information can often be outdated and inaccurate, whereby datasets can be manipulated to avoid being located, so our trace team conducts additional compliant enquiries — including third-party or neighbour confirmations — before we report a positive trace.
If an address or identity cannot be independently verified, we will not report it as confirmed.
This approach protects our clients from the reputational and financial risks of mis-tracing, ensuring accuracy every time.
Higher Recovery & Collection Rates
Over 90% of our trace cases are confirmed, giving clients the confidence to pursue recovery action with accurate and lawful information.
We support clients through the full recovery cycle — from initial trace through to successful collection — by delivering dependable data that drives results.
60-Day Re-Check Protection Policy
That’s why we offer our clients a 60-day re-check guarantee.
If a trace is disputed or marked “not known at this address” for example, within 60 days, we will re-trace the case free of charge.
Every re-trace includes a clear legal audit trail, demonstrating the steps we took and the verification methods used to reach our conclusion — providing transparency and confidence for every client.